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Office Graphics Returns Policy |
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Return Policy
Office Graphics maintains an "all sales are final" policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Merchandise Authorization (RMA) from the customer service department at Office Graphics. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at Office Graphics. Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them. No return shipments will be accepted by Office Graphics, or by the manufacturer of the defective product, without the original packaging and Return Authorization. In some cases the sales department at Office Graphics may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the cost of original product will be credited, minus a restocking fee of up to 25%, and the end user will be billed for the replacement product. Again, the original product must be returned in "As New" condition, in the original packaging and with the RMA provided by the customer service department at Office Graphics. Any returned item that does not meet all three conditions will be considered the property of the end user, and will be shipped back to the end user at the end user's expense. No refund will be provided for any product returned that does not meet all three conditions. No credit will be given for freight charges. No returns or refunds will be processed or given for an order that has aged beyond 30 days, unless it is returned for warranty work only. Note: All software is non-returnable; no exceptions. All product that is returned to Office Graphics or its manufacturers, and is not within the policies of Office Graphics will be returned to the customer, freight collect, or held for a customer issued call tag. Office Graphics will not be responsible for unclaimed product left over 45 days.
Order Cancellations
Orders may only be cancelled if they have not shipped. Order cancellations will not be allowed on custom or special orders. If an order has already been processed, but has not yet shipped, Office Graphics reserves the right to charge a 10% cancellation fee.
Restocking Fees
Returns that are authorized by Office Graphics will be subject to a restocking fee of up to 25% or $25.00, whichever is greater.
Insurance
Any product being sent back to Office Graphics or its manufacturers will require the value of the product being returned to be covered in it's entirety. It is advised that you purchase sufficient insurance to cover the value in the event the product is damaged during shipping.
Exchanges
Any exchange will be made at the discretion of Office Graphics. If an exchange is granted, any costs incurred in fulfilling this request will be the sole responsibility of the customer.
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