Terms and Conditions
This page will assist you in finding detailed information concerning our company policies, procedures, and services. We hope the information here will provide the support you need. Please remember that our courteous staff will always be willing to answer any questions you may have.
Office Graphics is not liable for any misprints within the pages of this site. This includes, but is not limited to, incorrect pricing, pictures, and product specifications. All technical specifications are supplied by our manufacturers. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them. Using this Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site. We wish to thank you for shopping with Office Graphics.
Backorders
Office Graphics, in order to best serve our customers, will not hold orders unless it is specifically requested. In the event any part of your order is backordered from the manufacturer, we will ship whatever part is available. The remaining portion will ship when it is available, unless other action is requested by the customer. By purchasing from Office Graphics, you authorize us to split shipments when necessary.
Surcharges
When necessary, as mandated by our freight carriers, surcharges will be added to your invoice in order to cover miscellaneous shipping, handling, and insurance expenses.
Pallet / Crating Charges
Certain items have greater potential of getting damaged in shipping than others. To assure that these items arrive safely, the manufacturers and carriers require them to be shipped on a pallet. This results in an additional charge levied by the manufacturer or carrier. Should the customer not wish to pay this fee, Office Graphics will require a signed waiver which absolves Office Graphics, its manufacturers, and carriers from any liability resulting from damage due to shipping or packing. In addition, payment must be made in full via direct bank transfer prior to shipment.
Delivery Time
In most cases, orders are filled and shipped within 1-2 business days of receipt of payment. We use FedEx Ground as our primary delivery service, however other carriers (i.e., UPS, many common carriers, etc.) may be requested. Though Office Graphics will try to meet all of your requests, we reserve the right to ship through any carrier we deem necessary.
Damage Claims
If a product is damaged during shipping, it is the shipper's responsibility to file the damage claim. Below are some guidelines you (the customer) must follow in order to best ensure your claim is processed quickly and is accepted. If any of the below listed guidelines are not followed, your claim may be denied:
1. It is the receiver's responsibility to note on the bill of laden, prior to accepting delivery, any damage or possible damage.
2. If damage was concealed, and was not disclosed at time of delivery, the receiver must report such damage to the shipper no later than 24 hours after delivery was made.
3. The receiver must fully cooperate in assisting the shipper to determine the outcome of the claim. This may include keeping possession of merchandise until carrier inspects and/or picks up the damaged product.
Return Policy
Office Graphics maintains an "all sales are final" policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Merchandise Authorization (RMA) from the customer service department at Office Graphics. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at Office Graphics. Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them. No return shipments will be accepted by Office Graphics, or by the manufacturer of the defective product, without the original packaging and Return Authorization. In some cases the sales department at Office Graphics may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the cost of original product will be credited, minus a restocking fee of up to 25%, and the end user will be billed for the replacement product. Again, the original product must be returned in "As New" condition, in the original packaging and with the RMA provided by the customer service department at Office Graphics. Any returned item that does not meet all three conditions will be considered the property of the end user, and will be shipped back to the end user at the end user's expense. No refund will be provided for any product returned that does not meet all three conditions. No credit will be given for freight charges. No returns or refunds will be processed or given for an order that has aged beyond 30 days, unless it is returned for warranty work only. Note: All software is non-returnable; no exceptions. All product that is returned to Office Graphics or its manufacturers, and is not within the policies of Office Graphics will be returned to the customer, freight collect, or held for a customer issued call tag. Office Graphics will not be responsible for unclaimed product left over 45 days.
Order Cancellations
Orders may only be cancelled if they have not shipped. Order cancellations will not be allowed on custom or special orders. If an order has already been processed, but has not yet shipped, Office Graphics reserves the right to charge a 10% cancellation fee.
Restocking Fees
Returns that are authorized by Office Graphics will be subject to a restocking fee of up to 25% or $25.00, whichever is greater.
Insurance
Any product being sent back to Office Graphics or its manufacturers will require the value of the product being returned to be covered in it's entirety. It is advised that you purchase sufficient insurance to cover the value in the event the product is damaged during shipping.
Exchanges
Any exchange will be made at the discretion of Office Graphics. If an exchange is granted, any costs incurred in fulfilling this request will be the sole responsibility of the customer.
Accepted Payment Methods
*All payments must be made in U.S. currency. All prices are subject to change without prior notice.
The following payment methods are accepted by Office Graphics:
Checks / Cashier Checks / Money Orders
1. Checks, cashier checks, and money orders all take about 14 business days to clear the bank. In order to expedite your request, please contact a Sales representative at 1-877-444-0858 before sending any funds.
2. To avoid delays in shipping, please make sure that the amount on the check is for the entire invoice (including shipping, handling, insurance, etc.). Our sales representative can give you an exact quote over the phone.
3. All checks require a reference number which will be supplied by our sales representative at the time of order.
4. By including both your reference number and your State Drivers License number on the check, it will typically clear in approximately 3-5 days.
5. Any subsequent orders that paid by check can be processed immediately upon receipt of the check. Nevertheless, Office Graphics reserves the right to hold checks if circumstances warrant it.
6. There will be a minimum $20.00 fee assessed on all returned checks.
Please send checks to:
Office Graphics
1162 N. 2475 W.
Layton, UT 84041
Credit Cards
Office Graphics accepts the following credit cards: Visa, Master Card, Discover, Amex, IMPAC.
Wire Transfer
1. A $20.00 Bank fee will apply to all transfers for orders of merchandise under $500.00. This fee will be waived if the total order (excluding freight) is over $500.00.
2. Any order leaving the Contiguous 48 U.S. States will require payment via wire transfer only.
3. All orders for Photo ID equipment and supplies must be paid by wire transfer only.
4. For wire transfer procedures please contact a Sales representative or call 1-877-444-0858.
Leasing
Leasing is available to those who qualify. Our Leasing agent, Omni Funding, offers a number of program options to meet most any financial situation. In many cases, we can approve even start-up companies (which are normally turned down by other leasing companies). To discuss potential leasing options for your company, please visit www.omni-funding.com, or call Milton Talkington at 1-800-547-0197.
Credit/Net Terms
Office Graphics accepts Purchase Orders from Government, Public Education, and approved Business and Private Educational customers only. In setting up a Net account, and using this line of credit to purchase products from Office Graphics, you agree to all of the Terms and Conditions set forth below.
Any purchase order issued by your company must be signed by an authorized agent before any order is shipped.
An order of $250.00 in merchandise is required before a Net account can be established. Payment Terms are Net 15 days. After 30 days, the balance is subject to 1.75% per month interest.
Should an account require collection services, the customer shall be liable for all collection costs, legal fees, and accrued interest associated with their account.
Credit Card Dispute Policy
Office Graphics strives to satisfy you as a customer, both in the quality of our service, as well as the quality of our products. If a customer orders merchandise and pays for it via credit card, Office Graphics considers this to be a completed transaction. Should the occasion arise where a customer deems it necessary to dispute the credit card charge, Office Graphics will be open to discuss the problem which caused the dispute. However, if it is found that the dispute is not warranted, the customer will be required to dismiss the dispute in writing in a timely and complete fashion. In addition, a 1.75% per month interest charge will be assessed to the disputed amount.
Sales Tax
Sales tax will apply to all Utah customers. Customers in other states may be subject to sales tax if the products that they order are shipped and delivered within the same state lines.
Office Graphics is not liable for any misprints within the pages of this site. This includes, but is not limited to, incorrect pricing, pictures, and product specifications. All technical specifications are supplied by our manufacturers. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them. Using this Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site. We wish to thank you for shopping with Office Graphics.
Backorders
Office Graphics, in order to best serve our customers, will not hold orders unless it is specifically requested. In the event any part of your order is backordered from the manufacturer, we will ship whatever part is available. The remaining portion will ship when it is available, unless other action is requested by the customer. By purchasing from Office Graphics, you authorize us to split shipments when necessary.
Surcharges
When necessary, as mandated by our freight carriers, surcharges will be added to your invoice in order to cover miscellaneous shipping, handling, and insurance expenses.
Pallet / Crating Charges
Certain items have greater potential of getting damaged in shipping than others. To assure that these items arrive safely, the manufacturers and carriers require them to be shipped on a pallet. This results in an additional charge levied by the manufacturer or carrier. Should the customer not wish to pay this fee, Office Graphics will require a signed waiver which absolves Office Graphics, its manufacturers, and carriers from any liability resulting from damage due to shipping or packing. In addition, payment must be made in full via direct bank transfer prior to shipment.
Delivery Time
In most cases, orders are filled and shipped within 1-2 business days of receipt of payment. We use FedEx Ground as our primary delivery service, however other carriers (i.e., UPS, many common carriers, etc.) may be requested. Though Office Graphics will try to meet all of your requests, we reserve the right to ship through any carrier we deem necessary.
Damage Claims
If a product is damaged during shipping, it is the shipper's responsibility to file the damage claim. Below are some guidelines you (the customer) must follow in order to best ensure your claim is processed quickly and is accepted. If any of the below listed guidelines are not followed, your claim may be denied:
1. It is the receiver's responsibility to note on the bill of laden, prior to accepting delivery, any damage or possible damage.
2. If damage was concealed, and was not disclosed at time of delivery, the receiver must report such damage to the shipper no later than 24 hours after delivery was made.
3. The receiver must fully cooperate in assisting the shipper to determine the outcome of the claim. This may include keeping possession of merchandise until carrier inspects and/or picks up the damaged product.
Return Policy
Office Graphics maintains an "all sales are final" policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Merchandise Authorization (RMA) from the customer service department at Office Graphics. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at Office Graphics. Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them. No return shipments will be accepted by Office Graphics, or by the manufacturer of the defective product, without the original packaging and Return Authorization. In some cases the sales department at Office Graphics may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the cost of original product will be credited, minus a restocking fee of up to 25%, and the end user will be billed for the replacement product. Again, the original product must be returned in "As New" condition, in the original packaging and with the RMA provided by the customer service department at Office Graphics. Any returned item that does not meet all three conditions will be considered the property of the end user, and will be shipped back to the end user at the end user's expense. No refund will be provided for any product returned that does not meet all three conditions. No credit will be given for freight charges. No returns or refunds will be processed or given for an order that has aged beyond 30 days, unless it is returned for warranty work only. Note: All software is non-returnable; no exceptions. All product that is returned to Office Graphics or its manufacturers, and is not within the policies of Office Graphics will be returned to the customer, freight collect, or held for a customer issued call tag. Office Graphics will not be responsible for unclaimed product left over 45 days.
Order Cancellations
Orders may only be cancelled if they have not shipped. Order cancellations will not be allowed on custom or special orders. If an order has already been processed, but has not yet shipped, Office Graphics reserves the right to charge a 10% cancellation fee.
Restocking Fees
Returns that are authorized by Office Graphics will be subject to a restocking fee of up to 25% or $25.00, whichever is greater.
Insurance
Any product being sent back to Office Graphics or its manufacturers will require the value of the product being returned to be covered in it's entirety. It is advised that you purchase sufficient insurance to cover the value in the event the product is damaged during shipping.
Exchanges
Any exchange will be made at the discretion of Office Graphics. If an exchange is granted, any costs incurred in fulfilling this request will be the sole responsibility of the customer.
Accepted Payment Methods
*All payments must be made in U.S. currency. All prices are subject to change without prior notice.
The following payment methods are accepted by Office Graphics:
Checks / Cashier Checks / Money Orders
1. Checks, cashier checks, and money orders all take about 14 business days to clear the bank. In order to expedite your request, please contact a Sales representative at 1-877-444-0858 before sending any funds.
2. To avoid delays in shipping, please make sure that the amount on the check is for the entire invoice (including shipping, handling, insurance, etc.). Our sales representative can give you an exact quote over the phone.
3. All checks require a reference number which will be supplied by our sales representative at the time of order.
4. By including both your reference number and your State Drivers License number on the check, it will typically clear in approximately 3-5 days.
5. Any subsequent orders that paid by check can be processed immediately upon receipt of the check. Nevertheless, Office Graphics reserves the right to hold checks if circumstances warrant it.
6. There will be a minimum $20.00 fee assessed on all returned checks.
Please send checks to:
Office Graphics
1162 N. 2475 W.
Layton, UT 84041
Credit Cards
Office Graphics accepts the following credit cards: Visa, Master Card, Discover, Amex, IMPAC.
Wire Transfer
1. A $20.00 Bank fee will apply to all transfers for orders of merchandise under $500.00. This fee will be waived if the total order (excluding freight) is over $500.00.
2. Any order leaving the Contiguous 48 U.S. States will require payment via wire transfer only.
3. All orders for Photo ID equipment and supplies must be paid by wire transfer only.
4. For wire transfer procedures please contact a Sales representative or call 1-877-444-0858.
Leasing
Leasing is available to those who qualify. Our Leasing agent, Omni Funding, offers a number of program options to meet most any financial situation. In many cases, we can approve even start-up companies (which are normally turned down by other leasing companies). To discuss potential leasing options for your company, please visit www.omni-funding.com, or call Milton Talkington at 1-800-547-0197.
Credit/Net Terms
Office Graphics accepts Purchase Orders from Government, Public Education, and approved Business and Private Educational customers only. In setting up a Net account, and using this line of credit to purchase products from Office Graphics, you agree to all of the Terms and Conditions set forth below.
Any purchase order issued by your company must be signed by an authorized agent before any order is shipped.
An order of $250.00 in merchandise is required before a Net account can be established. Payment Terms are Net 15 days. After 30 days, the balance is subject to 1.75% per month interest.
Should an account require collection services, the customer shall be liable for all collection costs, legal fees, and accrued interest associated with their account.
Credit Card Dispute Policy
Office Graphics strives to satisfy you as a customer, both in the quality of our service, as well as the quality of our products. If a customer orders merchandise and pays for it via credit card, Office Graphics considers this to be a completed transaction. Should the occasion arise where a customer deems it necessary to dispute the credit card charge, Office Graphics will be open to discuss the problem which caused the dispute. However, if it is found that the dispute is not warranted, the customer will be required to dismiss the dispute in writing in a timely and complete fashion. In addition, a 1.75% per month interest charge will be assessed to the disputed amount.
Sales Tax
Sales tax will apply to all Utah customers. Customers in other states may be subject to sales tax if the products that they order are shipped and delivered within the same state lines.